The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office!
Work Order Features:
•View service dispatches & work order information.
•View and edit customer contact information.
•Give the office real-time status updates with time tracking.
•Use mapping and routing, & turn-by-turn driving directions.
•View customer account, service history, equipment, saved documents & service maintenance agreement information.
•Add and edit customer equipment in account record or dispatch.
•Add pictures from device camera and gallery to customer record.
•Collect important information and fill out checklists using custom forms
Quote and Invoicing Features:
•Present a complete quote to your customer with images of quoted parts and equipment
•Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.
•Create, view, and email service quotes & invoices.
•Process payments & prepayments, including PCI compliant credit card processing.
•Capture customer authorization & acceptance signatures.